The event will be led by Jaquie Scammell, a proven successful leader in some of the largest and most complex operational environments.

With a vision to change the way businesses think and behave when it comes to service, Jaquie and her team at ServiceQ, work with leaders and organisations in nearly every industry to help transform their team's mindset, habits, and ultimately their service culture.

A renowned people expert for internal and external relations helping organisations and individuals energise their employee experiences to inspire their customer’s experiences.

Jaquie is an award winning published author of several books on the topic of Service Mindset, Service Habits and Service Leadership.

She contributes to the media regularly as a service expert and is a voice for leaders and service professionals when she does so.

Jaquie will be joined on the day by members of her team in ServiceQ who have been carefully selected as experts in human behaviour, soft skills, leadership skills and have passion and working histories of leading rooms and transformations.