Monday 18th of August

Glasshaus Brucke, Richmond

8:30 - 5:00pm

The Pause That Changes Everything

When did service stop feeling like you?

You’re showing up, delivering, holding it together - but something’s off. The spark is gone. You’re tired of the autopilot. The disconnection. You’re craving something real.

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Imagine a day where you don’t have to hold it all together. Where you can breathe. Reflect. And remember what good service feels like—starting with yourself.

You’ll arrive, exhale, and feel yourself land, held by a room of leaders ready to connect with purpose and presence. With your feet on the ground and good people around you, you’ll be guided into calm, clarity, and connection. Over the course of the day, you will:

Hear the truth about what’s really happening in service today—and what’s possible next.
Move your body, reconnect to your story, and rediscover your energy.
Slow down over a soulful lunch, surrounded by nature, sharing good food and real conversation beneath a canopy of green.
Learn simple, powerful tools to lead conversations that shift culture.
Practice being present—not perfect—and walk away feeling more like you again.

This isn’t just a day of content. It’s a day to come back to yourself. To remember why you started. And to lead from that place again.

Calling all:

Customer Service Managers
Leaders of Service Teams
Heads of Departments or Business Units

If you and your team are navigating:

High stress and poor emotional regulation on the frontlines
A reactive culture driven by short-term KPIs instead of long-term value
Service apathy and disengaged teams
A growing fear of being replaced by AI and automation

What you'll experience?

This isn’t your typical leadership seminar.

It’s part immersion, part awakening, and all heart.

5D Leadership Model

to guide how you lead teams, customers, and yourself in high-pressure environments

Service Habits™ Toolkit

with tactical practices to embed generous, conscious service across your team culture

Self-Mastery Habit

tools to dial down reactivity and dial up empathy, especially in customer-facing chaos.

Presence Intelligence

practices to regulate your nervous system, shift energy, and lead with calm power.

Customer Experience, Reimagined

including how to create moments of deep resonance (not just efficiency) in service delivery.

Intangible Outcomes (that are worth their weight in gold):

Reconnect to your why and build a vision for leadership that transcends metrics.
See service not just as a job, but as a frequency you tune into.
Plug back into your humanity and remember that you matter.

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A Glimpse of The Service Reimagined Immersion

View the Agenda

8:30 AM – Arrival & Sensory Welcome

Step into the beautiful surrounds of Glasshaus Brücke. Be welcomed with botanical refreshments, live acoustic music, and a soft, grounding entry into presence.

Hosted by Steve Taylor

9:00 AM – Opening Circle & Invocation

Led by Jaquie Scammell

A still, heart-led beginning. Set the tone for the day through breath, presence, and intention.

9:15 AM – Keynote: The State of Service Now

With Jaquie ScammellExplore the truth of where service has landed—and what’s required for its renewal. A powerful reflection on disconnection, automation, and the leadership qualities needed now.

11:00 AM – Morning Tea & Connection

Nourish, connect, journal or simply pause—accompanied by gentle live music.

11:30 AM – Energy in Motion

With Greg Sellar

Learn to manage your energy and emotional state under pressure. A dynamic, embodied session to shift stress and elevate clarity through movement and mindset.

12:45 PM – Botanical Lunch Under the Greenery

Enjoy a seasonal, soul-nourishing meal in the greenhouse surrounds.

1:45 PM – Story as Service

With Jennifer Crescenzo

Discover how story builds trust and emotional resonance. You’ll leave with a service story ready to bring back to your team.

2:15 PM – ServiceQ Academy Spotlight

With Steve Taylor

A personal share on the impact of the ServiceQ Academy—and an exclusive offer for attendees.

2:30 PM – 5D Presence Masterclass

With Jaquie Scammell

An introduction to Jaquie’s signature leadership model. Explore the five dimensions of presence and how they shape how you lead.

3:30 PM – Guided Stillness Practice

With Jaquie Scammell

A spacious, meditative reset through breath, reflection, and silence—inviting you to return to your core frequency.

3:45 PM – Creative Integration Break

Music, movement, journaling and playful connection. A refresh for mind and body before the closing sessions.

4:00 PM – Resonant Leadership Conversation Circle

With Jaquie, Greg & Jennifer

Engage in small circles to reflect on the kind of leader—and service culture—you want to embody. This is deep listening, real talk, and energetic clarity.

4:45 PM – The Call to Return

With Jaquie Scammell

A heartfelt invitation into The Resonant Leader Mentoring Circle—a 12-month journey for those ready to lead from soul, not stress.

5:00 PM – Farewell

We close with music, movement, and gratitude. Leave full—mind, heart and body.

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The Promise

For $160 per person, this isn’t just an event, it’s a remembering. Remembering of what it means to lead with presence, to serve from soul, and to build something that lasts. This is your gateway to a new paradigm of leadership, one that feels aligned, inspired, and enduring.