Monday 18th of August

8:30 - 5:00pm

Glasshaus Brucke, Richmond

$160

The Pause That Changes Everything

You’re a customer service manager, a department head, or a team lead. You’re intentional about communication and nurturing relationships. You’re deeply curious and highly motivated. And you’ve always been passionate about service, and service leadership. But lately you (or your team) have lost some of your mojo. What happened? And how can you get your groove back?

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What you will experience in this Immersion??

This isn’t your typical leadership seminar. From the creative content to the greenhouse vibes, to the DJ hitting all the right notes, this is a day that will bring you back to yourself so you can lead more like you again. How? Not by sitting still!

Throughout the day you will be up and moving, asking questions, sharing ideas, and workshopping practical skills to:

Confront the truth.
Get real about what’s missing in service today and commit to leading the change.

Shift your state.
Learn how to reset your energy and show up with clarity under pressure.

Own your story.
Craft and share a personal story that builds trust and connection.

Expand your presence.
Step into immersive labs to practise powerful new ways of leading.

Map your next move.
Use our Leadership Compass to plan clear, strategic action beyond the day

Ready for more than just the high-level themes?

Here is the full agenda for the day.

View the Agenda

8:30 AM – Arrival & Sensory Welcome

9:00 AM – Opening Circle & Invocation

9:15 AM – Keynote: The State of Service Now

With Jaquie Scammell

Explore the truth of where service has landed—and what’s required for its renewal. A powerful reflection on disconnection, automation, and the leadership qualities needed now.

10:30 AM – Morning Tea & Connection

Nourish, connect, journal or simply pause—accompanied by gentle live music.

11:00 AM – Energy in Motion

With Greg Sellar

Learn to manage your energy and emotional state under pressure. A dynamic, embodied session to shift stress and elevate clarity through movement and mindset.

12:15 PM – Botanical Lunch Under the Greenery

Enjoy a seasonal, soul-nourishing meal in the greenhouse surrounds.

1:15 PM – ServiceQ Academy Spotlight

With Steve Taylor

A personal share on the impact of the ServiceQ Academy—and an exclusive offer for attendees.

1:30 PM – Story as Service

With Jennifer Crescenzo

Discover how story builds trust and emotional resonance. You’ll leave with a service story ready to bring back to your team.

2:30 PM – 5D Presence Masterclass and Activity

With Jaquie Scammell

An introduction to Jaquie’s signature leadership model. Explore the five dimensions of presence and how they shape how you lead.

3:30 PM – Creative Integration Break

Music, movement, journaling and playful connection. A refresh for mind and body before the closing sessions.

4:00 PM – Resonant Leadership Conversation Circle

With Jaquie, Greg & Jennifer

Engage in small circles to reflect on the kind of leader—and service culture—you want to embody. This is deep listening, real talk, and energetic clarity.

5:00 PM – Farewell

We close with music, movement, and gratitude. Leave full—mind, heart and body.