Monday 18th of August

Glasshaus Brucke, Richmond

8:30 - 5:00pm

The Pause That Changes Everything

When did service stop feeling like you?

You’re showing up, delivering, holding it together - but something’s off. The spark is gone. You’re tired of the autopilot. The disconnection. You’re craving something real.

Imagine a day where you don’t have to hold it all together. Where you can breathe. Reflect. And remember what good service feels like—starting with yourself.

You’ll arrive, exhale, and feel yourself land, held by a room of leaders ready to connect with purpose and presence. With your feet on the ground and good people around you, you’ll be guided into calm, clarity, and connection. Over the course of the day, you will:

Hear the truth about what’s really happening in service today—and what’s possible next.
Move your body, reconnect to your story, and rediscover your energy.
Slow down over a soulful lunch, surrounded by nature, sharing good food and real conversation beneath a canopy of green.
Learn simple, powerful tools to lead conversations that shift culture.
Practice being present—not perfect—and walk away feeling more like you again.

This isn’t just a day of content. It’s a day to come back to yourself. To remember why you started. And to lead from that place again.

Calling all:

Customer Service Managers
Leaders of Service Teams
Heads of Departments or Business Units

If you and your team are navigating:

High stress and poor emotional regulation on the frontlines
A reactive culture driven by short-term KPIs instead of long-term value
Service apathy and disengaged teams
A growing fear of being replaced by AI and automation

What you'll experience?

This isn’t your typical leadership seminar.

It’s part immersion, part awakening, and all heart.

5D Leadership Model

to guide how you lead teams, customers, and yourself in high-pressure environments

Service Habits™ Toolkit

with tactical practices to embed generous, conscious service across your team culture

Self-Mastery Habit

tools to dial down reactivity and dial up empathy, especially in customer-facing chaos.

Presence Intelligence

practices to regulate your nervous system, shift energy, and lead with calm power.

Customer Experience, Reimagined

including how to create moments of deep resonance (not just efficiency) in service delivery.

Intangible Outcomes (that are worth their weight in gold):

Reconnect to your why and build a vision for leadership that transcends metrics.
See service not just as a job, but as a frequency you tune into.
Plug back into your humanity and remember that you matter.

Click Here to Register

A Glimpse of The Service Reimagined Immersion

View the Agenda

8:30 AM – Arrival & Gentle Welcome

Settle into the lush surrounds of Glasshaus Brücke with warm drinks, fresh pastries, and soulful music.

9:00 AM – Opening Circle with Jaquie Scammell

Land in the space, connect with community, and set intention for a transformative day.

9:30 AM – Keynote: The State of Service Now

Jaquie sets the tone for the day with a truth-telling keynote on the current crisis—and future—of service.

11:00 AM – Morning Tea & Connection

11:30 AM – Session: Energy in Motion

Master your energy and physical state as a leadership tool.

12:15 PM – Session: Story as Service

Craft and share your unique leadership story to build team resonance.

1:00 PM – Botanical Lunch Under the Greenery Seasonal, soul-nourishing fare from the Haus kitchen.

2:00 PM – Session: Leading Through Facilitation

Practical frameworks to inspire better conversations and more empowered teams.

2:45 PM – Session: Culture Starts Here

Emotional intelligence as a daily leadership and service practice.

3:30 PM – Integration Break Journal, rest, or simply be still

3:45 PM – Session: The Power of Pause

Presence practices for steady, soul-led leadership in a noisy world.

4:30 PM – Afternoon Tea & Celebration

Circle Reflection, soft storytelling, and a heartfelt close from Jaquie—plus your invitation into the next level of ServiceQ mentoring.

5:00 PM – Farewell Leave grounded, energised, and ready to lead from soul.

Click Here to Register

The Promise

For $160 per person, this isn’t just an event, it’s a remembering. Remembering of what it means to lead with presence, to serve from soul, and to build something that lasts. This is your gateway to a new paradigm of leadership, one that feels aligned, inspired, and enduring.