In 2013, she launched a business as a Thought Leader of Customer Service. This followed a diverse career with over 20 years of leadership experience in public, private and not-for-profit sectors starting with the McDonald’s franchise system and expanding to major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.

A sought out global keynote speaker, published author of multi award winning books such as Service Habits and The Future of Service is 5D, regular blogger, media contributor, and Australia’s leading expert in Service Leadership and Service Mastery.