Be ahead in reshaping the future of service skills:
AI is significantly reshaping the future of work, therefore the skills needed to serve the modern customer. Walk away with a narrative to help you make future employment mix decisions confidently.
Master future Service Leadership trends in half a day:
Dive into physical, mental, emotional, social and spiritual needs of employees and customers as well as cutting-edge leadership concepts. Gain tomorrow's insights today.
Network with a large variety of industries and business types:
Connect with other leaders who face similar challenges, who may offer different ways of thinking. Miss this masterclass, and miss out on important connections.
Get a diagnostic and actionable strategies for immediate Service Success:
This isn’t just another event; it’s a giant diagnostic to
provide you with 'do-this-now' strategies. We're talking real change, the kind you can start the next morning
Lead the evolution of service confidently:
Don't Just Follow: It's simple: be the one leading the way or the one hearing about it later. Be the pioneer. Create your legacy. You in?
CEOs and C-Suite Executives who are leading through transformation or a competitive customer landscape
HR Professionals building a more service orientated workplace culture
Mid – Level Managers who want to build high
performing teams in relational skills
Understand the cost and impact of inconsistent quality service standards in the business and how it can impact the company’s long-term success
Learn how to define quality service behaviours
for all job roles and employees
Develop a vision and a clear picture of the
service culture you want to create
Create a high-level roadmap of where to start
overhauling or simply upgrading your service culture to deliver more WOW
Receive practical tools, including service
culture-driving language, habits, mindsets, to effectively drive a service culture change in your business
Build confidence in your ability to lead and
implement a service culture initiative
Make a significant contribution to your business culture immediately after attending the masterclass